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... ... @@ -12,174 +12,126 @@ 12 12 13 13 Inchcape’s strategy is built around its Vision to become the world’s most trusted automotive Distributor and Retailer{{footnote}}https://www.inchcape.com/en/who-we-are/our-strategy.html{{/footnote}} 14 14 15 +== Lead in customer experience == 15 15 16 -Lead in customer experience 17 - 18 18 As the global automotive industry rapidly evolves, the purchasing behaviour and service-level expectations of consumers are clearly changing. The company will invest to maintain its position as leader in customer service innovation in automotive Distribution and Retail, with digital a key priority. 19 19 19 +== Become the OEM partner of choice == 20 20 21 -Become the OEM partner of choice 22 - 23 23 Inchcape has a very strong portfolio of brands. The company now need to build on its OEM partnerships to ensure that the company thoroughly deserve to achieve the status of ‘partner of choice’ across all its relationships, and then to robustly defend that position. 24 24 23 +== Deliver the full potential of all revenue stream == 25 25 26 -Deliver the full potential of all revenue stream 27 - 28 28 The addressable market for Aftersales is set to grow faster than New car sales. The Used car market, which is typically a multiple of that of New cars in most of its territories, is a further growth opportunity. Finance and Insurance (F&I) is another significant focus for growth. 29 29 27 +== Leverage global scale == 30 30 31 -Leverage global scale 32 - 33 33 The company aim to maximise the opportunity of its unique position in the automotive industry to share more expertise and best practice across its organisation, leveraging its global scale to improve collaborative working and cost optimisation. 34 34 31 +== Invest to accelerate growth == 35 35 36 -Invest to accelerate growth 37 - 38 38 The automotive Distribution and Retail markets are highly fragmented; the company apply a disciplined use of capital to fuel further growth through selective participation in market consolidation. 39 39 35 += Business Model = 40 40 41 - BusinessModel37 +The company's business model brings together its core strengths that enables it to leverage its unique proposition in attractive, growing markets{{footnote}}https://www.inchcape.com/en/who-we-are/our-business-model.html{{/footnote}} 42 42 43 - [[https:~~/~~/www.inchcape.com/en/who-we-are/our-business-model.html>>url:https://www.inchcape.com/en/who-we-are/our-business-model.html]]39 +== Strong global position == 44 44 45 - 46 -The company's business model brings together its core strengths that enables it to leverage its unique proposition in attractive, growing markets 47 - 48 - 49 -Strong global position 50 - 51 51 Inchcape has strong positions in 32 countries around the world. The company's global portfolio is a fundamental strength of the Group, with a healthy balance between developed economies and emerging markets. Inchcape has a leading presence with its high-margin, capital-light distribution model in small, medium and emerging markets where Inchcape has secured strong positions with its marketing expertise, customer-centric approach and technical capabilities. This is complimented by its scale retail presence in medium and large markets with its strong portfolio of premium brands. 52 52 53 - 54 54 Strong in Asia Pacific, Selective in Emerging Markets, Scale in Developed Markets 55 55 45 +== Leading OEM brad partnership == 56 56 57 -Leading OEM brad partnership 58 - 59 59 Inchcape has strong and long-standing relationships with the world’s leading OEM (Original Equipment Manufacturer) groups. These OEMs are the world’s main drivers of automotive innovation, new fuel technologies, powertrain developments, safety breakthroughs and cutting edge engineering. The company's partnerships provide it with an attractive line-up of models across the world. And by consistently focusing on the core needs of its OEM partners, the company seek to build and deliver ever-deeper relationships, outstanding brand representation and strength in market share. 60 60 61 - 62 62 Long-standing relationships with the world’s leading OEM groups 63 63 51 +== Distinct routes to markets == 64 64 65 -Distinct routes to markets 66 - 67 67 Market size, potential and dynamics determine the specific operating model the company employ from country to country. 68 68 69 - 70 70 In small and medium sized markets, as exclusive Distributor, the company manage the entire value chain post the factory gate for its OEM partners. Inchcape is the OEM’s brand custodian in these countries, responsible for everything from importing vehicles and parts to all sales and marketing activities, including the appointment and management of the third party retail network. In larger, more developed markets, such as the UK, the company operate its Retail model, with a focus on delivering a superior customer experience online and in its retail and service centres. 71 71 57 +== Diversified revenue streams == 72 72 73 -Diversified revenue streams 74 - 75 75 Five distinct value drivers support Inchcape’s revenue and profit performance throughout the economic cycle. 76 76 77 - 78 78 The company leverage opportunities from the New car market by selling New vehicles, Finance and Insurance products. And the company simultaneously take advantage of the defensiveness of the growing global Car Parc (the total number of cars on the road) through Used vehicle sales, Aftersales Servicing and Parts. Maintaining this balance prepares it well to respond to the full array of different market conditions and trends at play in all its local markets across the world. 79 79 63 += Business overview = 80 80 81 - Business overview65 +The company operate across every link of the post-factory automotive value chain for its OEM partners, providing a highly efficient customer-focused route to market that delivers shared rewards at every stage.{{footnote}}https://www.inchcape.com/en/what-we-do/our-value-chain.html{{/footnote}} 82 82 83 - [[https:~~/~~/www.inchcape.com/en/what-we-do/our-value-chain.html>>url:https://www.inchcape.com/en/what-we-do/our-value-chain.html]]67 +== Product planning and logistics == 84 84 85 - 86 -The company operate across every link of the post-factory automotive value chain for its OEM partners, providing a highly efficient customer-focused route to market that delivers shared rewards at every stage. 87 - 88 - 89 -Product planning and logistics 90 - 91 91 The company's in-depth knowledge of local markets, customer preferences and trends enables its OEM partners to benefit from its insights and understanding throughout the entire planning process. 92 92 71 +== Product specification == 93 93 94 -Product specification 95 - 96 96 The company work closely with its OEM partners for several years before a new model is launched, providing clarity throughout the planning process as its view of market pricing, local fit requirements and sales volumes gains precision. 97 97 75 +== Import and logistics == 98 98 99 -Import and logistics 100 - 101 101 The company's global oversight of distribution by land or sea, allied with comprehensive local port or border-to-showroom capabilities, removes all logistical burdens from its partners. 102 102 79 +== Brand management == 103 103 104 -Brand management 105 - 106 106 Under its Distribution model, the company take on total responsibility for its OEM partners’ brands, marketing and sales operations in its local markets – the company handle every aspect of the customer interface from appointing and managing the dealer network to advertising and social media management. 107 107 83 +== Appoint and manage the dealer network == 108 108 109 -Appoint and manage the dealer network 110 - 111 111 Where the company operate as a Distributor, the company select and appoint an independent dealer network that has the best fit with its partners' brands; training and managing them to meet the demanding standards of its customer-focused ethos. Further, the company typically own and operate 15-20% of the network itself . 112 112 87 +== National marketing and price positioning == 113 113 114 -National marketing and price positioning 115 - 116 116 Inchcape is scrupulous in projecting its partners’ brand values and personality in all local marketing and communications support, refining messages where necessary to maximise positive impact in specific markets. The company's approach to price positioning is based on in-depth knowledge of market trends and competitor pricing. 117 117 91 +== New and used car retailing == 118 118 119 -New and used car retailing 120 - 121 121 The Inchcape approach to retailing revolves around creating and managing customer life-cycles. Following initial engagement, through digital and physical channels, the company seek to create long-term ongoing relationships involving multiple New and Used car sales. 122 122 95 +== Vehicle sales == 123 123 124 -Vehicle sales 125 - 126 126 The company aim to provide the best New and Used car buying experience in its retail centres across the world. The company's people have a depth of expertise and a wealth of product knowledge to ensure the company can deliver on this aim. 127 127 99 +== Customer engagement and retention == 128 128 129 -Customer engagement and retention 130 - 131 131 After initial customer engagement, the company aim to deepen relationships via a wide range of sophisticated retail techniques including tailored social media campaigns, loyalty strategies, rapid web response, opportunities with affinity partners and more. 132 132 103 +== vehicle finance and insurance == 133 133 134 -vehicle finance and insurance 135 - 136 136 Close relationships with financial services businesses across the world mean the company can provide customers with attractive, transparent means of vehicle financing. 137 137 107 +== Aftersales == 138 138 139 -Aftersales 140 - 141 141 The company's commitment is to never undertake service work without its customers’ prior agreement. This, together with its investment in state-of-the-art facilities and expertise of its highly trained technicians, ensures the company become the first choice for Aftersales care. 142 142 111 +== Servicing == 143 143 144 -Servicing 145 - 146 146 The company's ultimate focus is on getting it right first time, every time – from the quality of a routine service to fixing a problem, this is the most certain way of retaining its customers and best representing its partners’ brands. 147 147 115 +== Parts == 148 148 149 -Parts 150 - 151 151 The company's strong OEM relationships and specialist wholesale capabilities make Inchcape the preferred provider of high-quality, genuine parts and accessories. 152 152 119 += Brand partners = 153 153 154 - Brand partners121 +Inchcape has long-standing partnerships with the world’s leading automotive OEM groups.{{footnote}}https://www.inchcape.com/en/what-we-do/our-brand-partners.html{{/footnote}} 155 155 156 -[[https:~~/~~/www.inchcape.com/en/what-we-do/our-brand-partners.html>>url:https://www.inchcape.com/en/what-we-do/our-brand-partners.html]] 157 - 158 - 159 -Inchcape has long-standing partnerships with the world’s leading automotive OEM groups. 160 - 161 161 These valued partnerships allows for a consistently robust product line-up across the Group. 162 162 163 - 164 164 The company have seven core partnerships 165 165 127 +* TOYOTA MOTOR CORPORATION 128 +* JAGUAR LAND ROVER LIMITED 129 +* SUZUKI 130 +* MERCEDES-BENZ RETAIL GROUP 131 +* VOLKSWAGEN GROUP 132 +* BMW GROUP 133 +* SUBARU 166 166 167 -TOYOTA MOTOR CORPORATION 168 - 169 -JAGUAR LAND ROVER LIMITED 170 - 171 -SUZUKI 172 - 173 -MERCEDES-BENZ RETAIL GROUP 174 - 175 -VOLKSWAGEN GROUP 176 - 177 -BMW GROUP 178 - 179 -SUBARU 180 - 181 - 182 - 183 183 = Investor Presentation = 184 184 185 185 [[https:~~/~~/www.inchcape.com/content/dam/inchcape/corporate/investors-and-media/InvestmentProposition/CMD%20summary%20presentation%20(2019-03-21).pdf>>url:https://www.inchcape.com/content/dam/inchcape/corporate/investors-and-media/InvestmentProposition/CMD%20summary%20presentation%20(2019-03-21).pdf]]