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5	5	= Overview =
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7		-Pioneer Credit Limited is an Australian based financial services provider, specializing in acquiring and servicing unsecured retail debt portfolios, the sale of non-core portfolios, brokering and introducing credit products. The Company's product under the Connect brand is a mortgage offering, through Pioneer Broking, to enable existing Pioneer Credit customers and new customers access to consolidation loans and refinance opportunities for their home or other real estate assets. Its subsidiaries include Pioneer Credit Solutions Pty Limited, Sphere Legal Pty Limited, Pioneer Credit (Philippines) Pty Limited, Pioneer Credit Connect Pty Limited, Pioneer Credit Broking Services Pty Limited and Switchmyloan Pty Limited.
	7	+Pioneer Credit Limited (ASX:PNC) is an Australian based financial services provider, specializing in acquiring and servicing unsecured retail debt portfolios, the sale of non-core portfolios, brokering and introducing credit products. The Company's product under the Connect brand is a mortgage offering, through Pioneer Broking, to enable existing Pioneer Credit customers and new customers access to consolidation loans and refinance opportunities for their home or other real estate assets. Its subsidiaries include Pioneer Credit Solutions Pty Limited, Sphere Legal Pty Limited, Pioneer Credit (Philippines) Pty Limited, Pioneer Credit Connect Pty Limited, Pioneer Credit Broking Services Pty Limited and Switchmyloan Pty Limited.
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9	9	The company's primary Its business involves in the acquisition and servicing of unsecured retail debt portfolios comprised of personal loans and credit card accounts that are generally more than 180 days overdue and at a discount to their face value. The company was founded by Keith R. John in 1998 and is headquartered in Perth, Australia.
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11		-= Busienss model =
	11	+= Business model =
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13	13	Pioneer’s primary activity is the servicing of customer accounts.  Its business model is characterised by two key activities:-
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25	25	= Operations =
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27		-Since the commencement of its business, the Company has been focussed on building a differentiated servicing platform staffed with exceptional people, trying to achieve great outcomes for its customers. This approach has never wavered.
	27	+Over the past 10 years the Company has introduced a range of programmes into its business to increase the focus on customer outcomes, including its Pioneer Principles and the measurement of NPS or Net Promoter Score. And during the past few years Pioneer Credit has noticed a change in community expectations where there is now greater emphasis and demand on all businesses, particularly those in the financial services industry to have a customer-first focus.
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29		-Over the past 10 years the Company has introduced a range of programmes into its business to increase the focus on customer outcomes, including its Pioneer Principles and the measurement of NPS or Net Promoter Score. And during the past few years Pioneer Credit has noticed a change in community expectations where there is now greater emphasis and demand on all businesses, and particularly those in the financial services industry, to have a customer-first focus.
	29	+This change in expectations, which was enforced in the findings of the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry has been good for Pioneer.
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31		-This change in expectations, which was enforced in the findings of the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry, has been good for Pioneer.
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33	33	Pioneer Credit has been engaged with more vendors through FY19 than ever before. The company acquired customer accounts from several different originators and Pioneer Credit has had significant enquiry and engagement with potential new partners, which the company expect will provide further opportunities in FY20 and beyond. More so, the company acquired these customer accounts at the lowest price point in 8 years.
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35	35	== Customer acquisition ==
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57	57	Pioneer enters two types of Payment Arrangements with its customers:
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59		-Fixed Schedule Payment Arrangements – whereby agreed periodic payments are made until the account is closed with interest at an agreed rate; and
	57	+* Fixed Schedule Payment Arrangements – whereby agreed periodic payments are made until the account is closed with interest at an agreed rate; and
	58	+* Non Scheduled Payment Arrangements – whereby the customer agrees to pay but does not commit to a fixed schedule.
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61		-Non Scheduled Payment Arrangements – whereby the customer agrees to pay but does not commit to a fixed schedule.
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63	63	In both cases, Payment Arrangements are tailored to the customer’s situation and managed by a Specialist Customer Service Team.
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65	65	= Culture and people =
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71	71	The Net Promoter Score (NPS) system is used to measure its customer engagement and alignment to the Pioneer Principles. NPS is measured on a customer’s willingness to recommend Pioneer to a friend or family member. This survey is sent to customers at three key stages of their journey, including:-
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73		-~1. At the completion of their first conversation with Pioneer;
	70	+1. At the completion of their first conversation with Pioneer;
	71	+1. When a customer first enters into a payment arrangement; and / or
	72	+1. When a customer has finalised their account with Pioneer.
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75		-2. When a customer first enters into a payment arrangement; and / or
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77		-3. When a customer has finalised their account with Pioneer.
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79	79	This is its Pioneer Promise to customers and is used to improve its service offering to its customers and to recognise its team members. With a positive score of +14 the company consistently demonstrate that its customers genuinely value their experience with Pioneer.
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81	81	== Pioneer Principle ==
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84	84	[[[[image:https://corporate.pioneercredit.com.au/wp-content/uploads/2018/04/Leadership-principles-for-Annual-report-v12.jpg]]>>url:https://corporate.pioneercredit.com.au/wp-content/uploads/2018/04/Leadership-principles-for-Annual-report-v12.jpg]]
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86		-(% class="wikigeneratedid" %)
87	87	= =
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89		-(% class="wikigeneratedid" %)
90	90	= Resent presentation =
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92	92	[[https:~~/~~/corporate.pioneercredit.com.au/wp-content/uploads/2019/02/1H19-Results-Presentation.pdf>>https://corporate.pioneercredit.com.au/wp-content/uploads/2019/02/1H19-Results-Presentation.pdf]]