Summary

• Salesforce is a global leader in customer relationship management.
• More than 150,000 companies use Salesforce CRM

Salesforce (NYSE: CRM) is a global leader in customer relationship management (CRM) technology that brings companies and their customers together. More than 150,000 companies use Salesforce CRM.

Recent Developments

Salesforce Announces Einstein GPT, the World’s First Generative AI for CRM¹

March 07, 2023; Salesforce launched Einstein GPT, the world’s first generative AI CRM technology, which delivers AI-created content across every sales, service, marketing, commerce, and IT interaction, at hyperscale. With Einstein GPT, Salesforce will transform every customer experience with generative AI.

Einstein GPT will infuse Salesforce’s proprietary AI models with generative AI technology from an ecosystem of partners and real-time data from the Salesforce Data Cloud, which ingests, harmonizes, and unifies all of a company’s customer data. With Einstein GPT, customers can then connect that data to OpenAI’s advanced AI models out of the box, or choose their own external model and use natural-language prompts directly within their Salesforce CRM to generate content that continuously adapts to changing customer information and needs in real time.

Recent Acquisitions

Salesforce has acquired several companies over the years. Some of their key acquisitions include Slack (2021), Acumen (2021), Vlocity (2020), Evergage (2020), ClickSoftware (2019), Tableau (2019), Salesforce.org (2019), MapAnything (2019), and Datorama (2018)

Financial Highlights

Total fiscal 2023 revenue was $31.35 billion, an increase of 18% Y/Y, and 22% CC. Subscription and support revenues were $29.02 billion, an increase of 18% Y/Y. Professional services and other revenues were $2.33 billion, an increase of 27% Y/Y.²

Fiscal 2023 GAAP operating margin was 3.3%. Fiscal 2023 non-GAAP operating margin was 22.5%. Restructuring impacted fiscal 2023 GAAP and non-GAAP operating margin by (260) bps and +40 bps, respectively.

Fiscal 2023 GAAP diluted EPS was $0.21, and non-GAAP diluted EPS was $5.24. Mark-to-market accounting of the company’s strategic investments negatively impacted GAAP diluted EPS by $(0.18) based on a U.S. tax rate of 25% and non-GAAP diluted EPS by $(0.19) based on a non-GAAP tax rate of 22%. Restructuring impacted fiscal 2023 GAAP and non-GAAP diluted EPS by (83) cents and +9 cents, respectively.

Cash generated from operations for fiscal 2023 was $7.1 billion, an increase of 19% Y/Y. Free cash flow was $6.3 billion, an increase of 19% Y/Y. Restructuring impacted fiscal 2023 operating cash flow growth by (120) bps.

Company Overview

Salesforce is a global leader in customer relationship management (CRM) technology that brings companies and their customers together. More than 150,000 companies use Salesforce CRM.

Brands and Products

Salesforce brands³

• Slack
• MuleSoft
• Heroku
• Salesforce.org

The company's Customer 360 platform unites sales, service, marketing, commerce and IT teams by connecting customer data across systems, apps and devices to create a complete view of customers.

Global presence

The company has global coverage.⁴

References

1. ^ https://investor.salesforce.com/press-releases/press-release-details/2023/Salesforce-Announces-Einstein-GPT-the-Worlds-First-Generative-AI-for-CRM/default.aspx
2. ^ https://investor.salesforce.com/press-releases/press-release-details/2023/Salesforce-Announces-Strong-Fourth-Quarter-and-Full-Fiscal-2023-Results/default.aspx
3. ^ https://www.salesforce.com/company/our-brands/
4. ^ https://www.salesforce.com/company/locations/?bc=OTH