Overview

Wipro Limited (NYSE: WIT,  NSE: WIPRO) is a leading global information technology, consulting and business process services company. The company harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help its clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, Wipro has over 175,000 dedicated employees serving clients across six continents. Together, the company discover ideas and connect the dots to build a better and a bold new future.1

Group Companies

Wipro Enterprises (P) Limited

Wipro Enterprises (P) Limited (Formerly Azim Premji Custodial Services Private Limited), was incorporated under the Provisions of Companies Act, 1956, is headquartered in Bangalore, India. The Company primarily carries on the businesses of Consumer care products, Domestic & Commercial lighting and Infrastructure engineering which were transferred pursuant to the Scheme of Arrangement of Wipro Limited (“Wipro”) with effect from March 31, 2013, with the appointed date as on April 1, 2012.2

Wipro Enterprises (P) Limited comprises of two main divisions

1. Wipro Consumer Care and Lighting (WCCLG)

Wipro Consumer Care and Lighting (WCCLG) is among the top fastest growing FMCG companies in India. It has a strong brand presence in personal care and skin care products in South-East Asia and Middle-East apart from significant market share in identified segments. Today WCCLG has global workforce of 8300 serving over 40 countries. WCCLG business includes multiple product ranges from Personal care (Soaps, Toiletries), Baby care, Wellness Electrical wire devices, Lighting and Modular Office Furniture.

2. Wipro Infrastructure Engineering (WIN)

Wipro Infrastructure Engineering (WIN) is the largest independent hydraulic cylinder manufacturer in the world, delivering around 2 million cylinders t OEMs in different geographies. WIN has global workforce of over 1,700 committed and skilled people, and 14 state-of-the-art manufacturing facilities across India, Northern Europe, Eastern Europe, US, Brazil and China.

WIN specializes in designing and manufacturing custom Hydraulic Cylinders (double acting, single acting and telescopic cylinders), Actuators and Precision engineered components for infrastructure and related industries such as Construction & Earthmoving, Material/Cargo Handling & Forestry, Truck Hydraulic, Farm & Agriculture, Mining, and Aerospace & Defense.

Wipro Enterprises (P) Limited also has two associates

  • Wipro GE Healthcare Private Limited
  • Wipro Kawasaki Precision Machinery Private Limited

Service Offerings

Data, Analytics & AI

Wipro’s data, analytics and AI services, enable organizations to deliver value across the customers’ journey by empowering users with more agile and intuitive processes.3

The company's services help organizations  use data and analytics to create new business models and revenue streams – all while ensuring security, quality and regulatory compliance of data. Underpinned by technologies such as cloud, Internet of Things (IoT), Artificial Intelligence (AI), Machine Learning (ML) and advanced analytics, its solutions help enhance decision making while enabling augmented intelligence and process automation. In addition, Wipro’s crowd-powered consulting helps secure innovation and scale programs to deliver tangible results.

The company's AI-First framework is designed to enable data monetization and encompasses:

Robust Processes

Imbibe the Sense-Think-Respond-Learn (STRL) system  to convert data to actionable intelligence.

Next-Gen Technologies

Leverage data engineering innovation for semantic architecture, knowledge graphs, and deep neural networks to transform your business. Utilize data consumption approaches to bring data science to life through workflow integration of analytics, visualization of information, and integrated processes for decision-making.

Leading-Edge Capabilities

Take advantage of a world-class internal and external ecosystem comprising technology centers of excellence, research-based solutions and  subject matter experts, to power innovation and deliver solutions at scale. 

Applications

Wipro’s Application Services works at the intersection of cloud, mobility and analytics to create simple, effective and future ready digital solutions. The company's 80+ industry solutions and IPs, strategic relationships with technology vendors and indisputable global experience lets it do what is best for you:  firmly plant your business into the future.4

Digital Operations and Platforms

Wipro’s Digital Operations and Platforms (DOP) is a leader in providing next generation technology to global enterprises. The company combine its core business knowledge with leading technologies such as digital, robotics process automation, cognitive technologies and analytics to offer powerful business intelligence that helps in improving business visibility, allowing business leaders to respond quickly to evolving market needs. The company's technology and wide delivery footprint have created billions of dollars in value for clients globally and has been widely recognized by industry experts and analysts. 5

Consulting

New technologies and business models are driving companies to transform at lightning speed for a digital, customer-first world. Wipro’s Consulting practice helps business leaders respond to their customers’ needs by driving digital-first transformation: from operations to technologies to people.6

Leading global analyst firms name it leaders in digital transformation strategy and consulting. And global Fortune 500 companies work with it because the company deliver integrated strategy, digital and domain expertise, and apply analytics and insights to help them find hidden value.

With a strong heritage of innovation and entrepreneurship in technology services, the company help companies leverage the potential from digital technologies like AI, automation, and Cloud. And because the company understand that its clients’ business needs come first, its large global team of consultants work flexibly to deliver results, be it advisory or end-to-end execution.

Infrastructure Services

Wipro’s depth and breadth in IT Infrastructure and Cloud technologies make it the preferred partner in many of its client’s digital transformation. The company's investment in proprietary tools and technologies, a comprehensive partner ecosystem, skills in emerging technologies like software-defined everything, opensource, DevOps, IoT etc. ensure that Wipro is a one stop shop for all Cloud and IT infrastructure needs. Wipro’s Cloud and infrastructure services takes operational efficiency to a new level though HOLMES™, its cognitive automation platform.7

The company's technology consulting and system integration services have helped its clients drive change through datacenter transformation, Cloud migration, workplace transformation, network modernization and system integration. The company's transformation toolkit has helped its clients realize a Cloud-first vision and even successful Cloud-only state in some organizations.

With over 700 clients, more than 30,000 infrastructure professionals, and integrated ServiceNXT™ operation centers, Wipro is uniquely positioned to help its clients accelerate their digital journey.

EngineeringNXT

Wipro’s Industrial & Engineering Services (IES) is the driver for its Engineering Services portfolio. IES facilitate over 500 clients across multiple industries / verticals with a platform to innovate and engineer products, platforms and technologies at scale. This platform of services offerings combines the maturity of engineering processes, the passion for latest technology and the access to a diverse ecosystem to deliver value to customers at various stages of the product or platform life cycle. This is termed as “Engineering NXT” by Wipro.8

Over the past 4 decades, IES has created value with its engineering services offerings at numerous global corporations by engineering innovative customer experiences, personalizing products and technologies for new markets, integrating next-generation technologies, facilitating faster time to market and ensuring global product compliance. Today, with more than 400 patents, IES continues to deliver these services through its innovative solutions, engineering processes and delivery excellence across the spectrum covering connectivity (Wireless technologies), Cloud and Data Platforms, Systems Design, VLSI, next generation Software Development and Testing, EDS, PLM, IoT and Industry 4.0.

Cybersecurity

The threats of cyber attacks are a fact of life and a fact of business - and your customers know it. Wipro’s Cyber Security and Risk Service can help you stay ahead of the threats and put your customers minds at ease. The company take an integrated approach to protection that prioritizes not only prevention, but also minimizing risk and controlling loss. The company's portfolio of Cyber Defense Platforms is designed to deploy the right solutions to keep the company protected, and resilient, whatever the circumstances.9

Industry Overview

Global IT service providers offer a range of end–to-end software development, digital services, IT business solutions, research and development services, technology infrastructure services, business process services, consulting and related support functions. According to the Strategic Review 2020 published by NASSCOM (the “NASSCOM Report”), IT export revenues from India grew by 8.1% to an estimated $147 billion in the fiscal year 2020. India’s global IT industry grew by 7.7% to reach $191 billion during the year ended March 31, 2020. According to the NASSCOM Report, “Digital” continues to drive growth (more than 50% of growth in fiscal year 2020) and now contributes $51 billion to the overall IT industry in India. Technologies such as industrial automation, robotics, cloud, Internet of Things (“IoT”), augmented reality (“AR”)/virtual reality (“VR”) and blockchain continues to fuel growth.10

Growth in core traditional services revenues are expected to be moderate, whereas digital technology is continuing to gain prominence due to increased technology adoption by governments and businesses upgrading platforms, products and solutions to enhance the consumer experience. Big data and analytics, cloud computing, cybersecurity and advanced technologies such as artificial intelligence (“AI”), machine learning (“ML”), IoT, robotics, and 3D printing are profoundly impacting enterprise, government and end consumer segments by enabling new business opportunities across sectors.

The markets the company serves are undergoing a massive disruption due to the outbreak of COVID-19. The situation caused by the COVID-19 pandemic continues to evolve and the effects on such markets remain uncertain. The outlook going forward will depend, in addition to other factors, on how COVID-19 continues to affect the global economy.

Business Overview

Wipro is a global technology services firm, with employees across over 55 countries and serving enterprise clients across various industries. The company provide its clients with competitive advantages by applying various emerging technologies and ensuring cyber resilience and cyber assurance. The company work with clients not only to enable their digital future, but also to drive hyper efficiencies across their technology infrastructure, applications and core operations, enabling them to achieve cost leadership in their businesses.

Wipro is recognized by its clients for its ability to bring in “an integrated perspective”, or its ability to bring together broad and deep technology and domain expertise, its ability to draw learnings and apply insights from one company or sector to another and its ability to provide end-to-end services. The company's clients value its consistent excellence in execution and its ability to proactively incorporate relevant innovation.

The company's IT Services segment provides a range of IT and IT-enabled services which include digital strategy advisory, customercentric design, technology consulting, IT consulting, custom application design, development, re-engineering and maintenance, systems integration, package implementation, global infrastructure services, analytics services, business process services, research and development and hardware and software design to leading enterprises worldwide.

The company's IT Products segment provides a range of third-party IT products, which allows it to offer comprehensive IT system integration services. These products include computing, platforms and storage, networking solutions, enterprise information security and software products, including databases and operating systems. The company provide IT products as a complement to its IT services offerings rather than sell standalone IT products.

The company's ISRE segment consists of IT Services offerings to organizations owned or controlled by the GoI and/or any Indian State Governments. The company's ISRE strategy focuses on consulting and digital engagements, and Wipro is selective in bidding for SI projects with long working capital cycles

Covid-19 Impact on Business Outlook

On March 11, 2020, as COVID-19 spread rapidly, both in terms of number of cases and the affected countries, the World Health Organization (“WHO”) characterized COVID-19 as a pandemic.

As a response to COVID-19, the company activated its COVID-19 Global Crisis Management task force in early March 2020. The task force was chaired by its Chief Operating Officer and consisted of several cross-functional teams, including business continuity, IT and cybersecurity services. Most of its employees were quickly asked to work from home. In order to better support employees working from home, the company enhanced its cybersecurity measures by installing secure agents in its systems. In parallel, the company reached out

to its customers, briefed them of the measures the company were adopting and sought their approval. Through these efforts, Wipro has been able to continue to support the majority of its customers. The company's teams have settled into the new ways of working and its managers are tracking employee welfare, productivity and customer service delivery progress through the use of various tools. Wipro is collaborating with its customers on delivering on its commitments.

However, the markets the company serve continue to undergo massive disruptions due to the COVID-19 pandemic. The World Bank predicts that the global Gross Domestic Product (“GDP”) will decline by 5.2% in the year 2020. The economic fallout of and the subsequent recovery from COVID-19 will depend on multiple factors, such as recovery driven by containment efforts, supply chain disruptions, impact of lockdowns etc. The continued spread of COVID-19 could adversely affect workforces, customers, economies and financial markets globally, potentially leading to further economic downturn.

Business Segments

The company's business comprises of the IT Services, IT Products and ISRE segments. The ISRE segment consists of IT services offerings to ISRE Customers. Additionally, the company provide its IT Services segment revenue and results by industry verticals. The company's industry verticals are subject to change and may vary depending on industry trends.

IT Services Offerings

Wipro is a leading provider of IT services to enterprises across the globe. The company provide a range of services, which include digital strategy advisory, customer-centric design, technology consulting, IT consulting, custom application design, development, re-engineering and maintenance, systems integration, package implementation, global infrastructure services, business process services, cloud, mobility and analytics services, research and development and hardware and software design. The company offer these services globally leveraging its products, platforms and solutions through a team of over 180,000 employees using its global delivery model.

Application Services

Digital: Wipro Digital helps global enterprises transform their business, IT and customer experience by leveraging design and technology. As companies define a new normal, CIOs, CMOs and other key stakeholders partner with it to create healthy, resilient and agile businesses.

The company's end-to-end offerings encompass Product Strategy and Design, IT Operating Model Transformation, Digital CMO, Intelligent Processes, and High-Performance Software Engineering. These areas form the backbone of its clients’ transformations and are central to helping them build resilience throughout their organization.

Technology increasingly helps enterprises maintain business continuity and chart a path forward. While CMOs conceive new customer engagements, its acquisition of Rational Interaction in February 2020 gives it a stronger voice in the discussion. Simultaneously, while CIOs redefine their IT Operating Model, its “Agile Anywhere” engineering framework offers a powerful resource.

From CX strategy to AI, and from engineering to cloud services, Wipro Digital has the depth and breadth that global enterprises need as they forge their future and navigate a path to a new normal.

Cloud Enterprise Platforms (“CEP”): Enterprise applications provide a strong IT backbone to organizations, many of which are grappling with technical debt from legacy systems, unable to support the agility needed by modern businesses

At CEP the company drive the “digital flip” of these applications and enable the digital transformation of businesses, helping them reimagine the businesses and their models by fundamentally changing how value is generated by the enterprise, and how value is delivered to consumer

Cloud and Infrastructure Services (“CIS”)

CIS is an end-to-end cloud and IT infrastructure services provider that helps global clients accelerate their digital journey. The company's offerings include public and hybrid cloud/ modern datacenter solutions, software-defined, DevOps and micro-services, Digital workplace services, ‘connected intelligence’ services including Digital intent-aware network, IoT and 5G across advisory and consulting, transformation and system integration, business continuity services, testing and managed services. Through industry recognized IPs, assets and accelerators such as BoundaryLess Enterprise (BLE), Wipro Virtuadesk™ (VDI), CloudStudio, Wipro Smart i-Connect™ (IoT), WANFreedom (SD-WAN), Wipro HOLMES™ (intelligent automation), AppAnywhere and FluidIT, a comprehensive partner ecosystem and its skills in emerging technologies like software-defined everything, opensource, DevOps and IoT ensure that Wipro is a one-stop shop for all cloud and IT infrastructure needs.

Industrial and Engineering Services (“IES”)

IES is the driver of its engineering services portfolio and facilitates more than 375 clients across multiple industries and/or verticals by providing a platform to innovate and engineer the products, platforms and technologies at scale. This platform of services offerings, called “EngineeringNXT”, combines the maturity of engineering processes, the passion for the latest technology and access to a diverse ecosystem to deliver value to customers at various stages of the product or platform life cycle.

Over the years, IES has created value with its engineering services offerings for numerous multinational corporations by engineering innovative customer experiences, personalizing products and technologies for new markets, integrating next-generation technologies, facilitating faster time to market and ensuring global product compliance. Today, with more than 400 patents, IES continues to deliver these services by leveraging its innovative solutions, engineering processes and delivery excellence across the spectrum, covering connectivity (wireless technologies), Cloud and Data Platforms, Systems Design, very-large-scale integration (“VLSI”), next generation software development and testing, electronic data system (“EDS”), PLM, IoT and Industry 4.0.

Data, Analytics and AI (“DAAI”)

As a preferred partner for its customers’ data and insights transformations, the company help them in their journey to transform into intelligent enterprises by automating decision making, powered by insights and driven by rich datasets. Wipro leverages AI, ML, advanced analytics, big data and information management capabilities to deliver measurable business outcomes across customers’ journey from data to decisions, focusing on:

  • Insights transformation – Transforming legacy decisionmaking processes into modern, elastic and AI and ML driven, insights-centric capabilities that enable smarter processes. This ensures that its clients get pertinent insights in real-time to the right decision-makers to fuel innovation, productivity and investment, as their organizations become intelligent enterprises.
  • Data transformation – Helping clients adopt modern data platforms, processes and methods in on-premises, cloud and hybrid ecosystems to support analytics, AI and ML workloads through a set of themes that brings transformative change to the data landscape.

Cybersecurity and Risk Services (“CRS”)

CRS enables next generation global enterprises to enhance their business resilience through an intelligent and integrated risk approach that has modernizing security at its core. CRS enables the customers to define their cyber strategy and the cybersecurity needs, envisaging best practices across people, process and technology. Leveraging a large pool of experienced security professionals and a global delivery model that leverages its Cyber Defense Centers, the company execute projects and deliver managed and hosted services backed by its Cyber Defense Platform. The company's unique top-down risk-based approach delivers innovative security platforms for better scalability, improved cost efficiency and greater agility

Digital Operations and Platforms (“DOP”)

Wipro DOP is a leader in providing next generation technologyled business process services to global enterprises. The company's mission is to drive superior customer experience and maximize returns by bringing down operating costs and improving efficiency, quality and productivity. The company's process excellence and domain expertise helps it reimagine, redesign, standardize and transform business processes and enterprise operations transformation helps clients leverage and deliver benefits from RPA, AI, analytics and other emerging technologies. Some of its leading offerings:

  • Digital Customer Experience: The company's analytics powered customer service platform resolves various complex interactions via AI chatbots. The company also leverage AR and VR in customer care.
  • Supply Chain Management: RPA and AI automate its end-to-end order management platform for more than 15 mn+ annual transactions.
  • Finance and Accounting: The company manage end-to-end services for 134+ global clients delivering benefits through smart operations.
  • Marketing-as-a-Service: The company manage marketing operations to cover above the line and below the line across design, content management, social media marketing, etc.
  • Trust and Safety: The company help companies having online presences to monitor, police and prevent fraudulent behavior.

IT Products

The company provide IT products as a complement to its IT services offerings rather than sell standalone IT products.

IT Products Customers

The company provide its offerings to enterprises in all major industries, primarily in the India market, including government, defense, IT and IT-enabled services, telecommunications,

manufacturing, utilities, education and financial services sectors. Wipro has a diverse range of customers. For the year ended March 31, 2020, the company had one customer that accounted for 21.9% of its overall IT Products segment revenue.

IT Products Sales and Marketing

Wipro is value-added resellers of third-party enterprise products through its direct sales force. The company's sales teams are organized by industry vertical. The company's global client partners receive support from its corporate marketing team to assist in brand building and other corporate level marketing efforts for various market segments.

ISRE

The ISRE segment consists of IT Services offerings to departments or ministries of the GoI and/or the Indian State Governments, as well as to corporate entities where more than 51% of the paid-up capital is held by the GoI or any Indian State Government, either individually or jointly (i.e., a “Public Sector Undertaking”). In certain cases, corporate entities which are held by the Central / State Government

(more than 51%), in turn hold more than 51% stake of paid-up capital in other entities (i.e., a controlling stake), such other entities are also classified as an ISRE.

Wipro has pivoted its ISRE strategy to focus more on consulting and digital engagements and to be selective in bidding for SI projects with long working capital cycles.

The company will be leveraging its strong practices in areas such as taxation and e-governance, oil and gas and utilities, along with its strong partner system, to work with Indian government entities, Public Sector Undertakings and other large companies classified as ISREs. For BFSI projects in its ISRE segment, the company aim to replicate its successes in areas such as core banking transformation, and consulting

ISRE Customers

Wipro has customers across the GoI, Indian State Governments and in industry segments such as BFSI and ENU in the form of corporate entities where more than 51% of the paidup capital is held by the Central and/or State governments of India. The company work with multiple ISRE customers and its top two ISRE customers contributed approximately 27% of its ISRE revenues for the year ended March 31, 2020. The company's largest ISRE customer and second largest ISRE customer accounted for 15.9% and 11.1%, respectively, of its overall ISRE segment revenue for the year ended March 31, 2020.

ISRE Sales and Marketing

The company's ISRE business unit will focus on the unique customer requirements and will create a “Go To Market” (“GTM”) approach that will address the needs of the present as well as future.

Financial Highlights

On a consolidated basis, its sales increased to ` 610,232 million for the current year as against ` 585,845 million in the previous year, recording an increase of 4.16%. The company's net profits increased to ` 97,718 million for the current year as against ` 90,179 million in the previous year, recording an increase of 8.36%

On a standalone basis, its sales increased to ` 503,877 million for the current year as against ` 480,298 million in the previous year, recording an increase of 4.91%. The company's net profits increased to ` 86,807 million in the current year as against ` 76,140 million in the previous year, recording an increase of 14.01%.

Outlook

Global IT service providers offer a range of end–to-end software development, digital services, IT business solutions, research and development services, technology infrastructure services, business process services, consulting and related support functions. According to the Strategic Review Report 2020 published by NASSCOM, IT export revenues from India grew by 8.1% to an estimated $147 billion in fiscal year 2020.

The markets the company serves are undergoing a massive disruption due to the outbreak of COVID-19. The situation caused by the COVID-19 pandemic continues to evolve and the effects on such markets remain uncertain. The outlook going forward will depend, in addition to other factors, on how COVID-19 continues to affect the global economy.

Further information regarding the potential impact of COVID-19 and various steps taken by the company are provided as part of the MD&A Report from page no. 26 onwards.

Acquisitions, Divestments and Investments

Acquisitions are a key enabler for driving capability to build industry domain, focus on key strategic areas, strengthening presence in emerging technology areas including Digital, and increase market footprint in newer markets. The company focuses on opportunities where it can further develop its domain expertise, specific skill sets and its global delivery model to maximize service and product enhancements and higher margins

In October 2019, the company acquired US based International TechneGroup Incorporated (“ITI”) and its subsidiaries. ITI is a global digital engineering and manufacturing solutions company and a world leader in Computer Aided Design (CAD) and Product Lifecycle Management (PLM) interoperability software services.

In February 2020, the company acquired Rational Interaction, Inc., and its subsidiaries, a full-service, technology enabled, strategic and creative digital customer experience (CX) company that executes multi-channel digital experiences for customer-centric brands.

In June 2019, the company sold its remaining 11% equity holding in WAISL Limited (“WAISL”), which was a joint venture between Wipro Limited and Delhi International Airport Limited, to Antariksh Softtech Private Limited and has consequently exited the joint venture. Further, the company also completed the divestment of Wipro’s Workday & Cornerstone OnDemand Business in Portugal, France and Sweden to Alight Solutions LLC and its group companies.

Wipro Ventures, the strategic investment arm of Wipro, announced a $150 mn Fund II in January 2020, making it a $250 million fund that invests in early to mid-stage enterprise software startups. As of March 31, 2020, Wipro Ventures has active investments in and partnered with 14 startups in the following areas – Artificial Intelligence, Business Commerce, Cybersecurity, Data Management, Industrial IoT, Fraud & Risk Mitigation, Cloud Infrastructure and Testing Automation. In addition to direct investments in emerging startups, Wipro Ventures has invested in five enterprise-focused venture funds: B Capital, TLV Partners, Work-Bench Ventures, Glilot Capital Partners and Boldstart Ventures. In April 2020, Wipro Ventures has divested its stake in Emailage Corporation and CloudGenix.

References

  1. ^ https://www.wipro.com/en-IN/about-us/
  2. ^ https://www.wipro.com/en-IN/about-us/wipro-group-companies/
  3. ^ https://www.wipro.com/en-IN/analytics/
  4. ^ https://www.wipro.com/en-IN/applications/
  5. ^ https://www.wipro.com/en-IN/business-process/
  6. ^ https://www.wipro.com/en-IN/consulting/
  7. ^ https://www.wipro.com/en-IN/infrastructure/
  8. ^ https://www.wipro.com/en-IN/engineeringNXT/
  9. ^ https://www.wipro.com/en-IN/cybersecurity/
  10. ^ https://www.wipro.com/content/dam/nexus/en/investor/annual-reports/2019-2020/annual-report-for-fy-2019-20.pdf
Created by Asif F on 2020/06/22 11:21
     
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